OARS is a foundational framework in Motivational Interviewing (MI), guiding healthcare professionals to engage with clients effectively. It stands for Open-ended questions, Affirmations, Reflective listening, and Summarizing.
Reflective Listening
- Echo back what the client shares to show understanding and encourage deeper conversation.
- Includes simple reflections (restating what was said) and complex reflections (interpreting meaning or emotions).
- Purpose: Clarifies the client’s concerns and feelings, helping them feel heard.
Examples:
Diabetic Educator: “You often skip breakfast. How do you feel by mid-morning?”
Patient: “Hungry and tired.”
Diabetic Educator: “Oh, I feel that. How about starting your day with something quick? You could try a boiled egg or a glass of milk.”